Question 1

What is 3CX and how does it work?

Accepted Answer

3CX is a software-based PBX that replaces traditional hardware phone systems. It supports VoIP calls, video conferencing, live chat, SMS, and WhatsApp messaging. 3CX can be deployed on-premise, in the cloud, or hosted by Altf9 on managed infrastructure.

Question 2

How much does a 3CX license cost?

Accepted Answer

3CX pricing is based on simultaneous calls and edition. SMB is free for up to 10 users. Pro and Enterprise editions have annual licensing. Altf9 as a Platinum Partner offers the best pricing with volume discounts.

Question 3

Can 3CX integrate with my CRM software?

Accepted Answer

Yes, 3CX integrates natively with Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, Freshdesk, and more. Features include click-to-call, call journaling, contact pop-ups, and activity logging.

Question 4

Do you provide 3CX managed hosting?

Accepted Answer

Yes, Altf9 offers fully managed 3CX hosting with 99.99% uptime SLA, automatic updates, security patches, daily backups, SSL, DDoS protection, and 24/7 monitoring across India, USA, UK, UAE, South Africa, Canada, Australia, and Singapore.

Question 5

Can you migrate our existing PBX to 3CX?

Accepted Answer

Yes, Altf9 specializes in migrating from Avaya, Cisco, Mitel, Panasonic, NEC, and other VoIP platforms to 3CX with zero-downtime cutover, number porting, and comprehensive testing.

Question 6

What countries does Altf9 serve for 3CX?

Accepted Answer

Altf9 serves India, USA, UK, UAE, South Africa, Canada, Australia, Singapore, and 30+ countries with local SIP trunk recommendations and multi-timezone support.

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